Wednesday, June 13, 2007
The Watson Signage Working Group is undertaking the task of updating and improving directional and informational signs in Watson Library. The committee is surveying library users until Friday for recommendations on how to make signs in the building more useful.
Rebecca Smith, director of public relations and advancement for KU libraries, said the new library signage is part of a broader service quality initiative that focuses on increasing staff training and expanding services.
“The goal is to provide top quality customer service,” Smith said. “We want to ensure the directional and informational signs are useful for students, faculty and staff and are as easy to use as possible.”
The signage committee will use information gathered from surveys to create a proposal to present to Lorraine J. Haricombe, dean of KU libraries. Components of the proposal will be implemented this fall as recommendations and funding are approved.
Sarah Couch, KU libraries service policy coordinator and head of the signage committee said she hopes to have new directory signs in Watson by the beginning of Hawk Week in August.
Further improvements involve restrooms, payphones, workstations, stacks and collection signs. These updates will occur throughout the 2007 school year and students welcome the improvement.
Jimmy Haver, Tulsa, Okla., senior said he has trouble finding certain things in the library stacks.
“It will be beneficial for people who are unfamiliar with the library,” he said.
Despite slower University traffic in the summer, Couch said there are still many students, faculty and visitors on campus who can provide feedback.
Summer survey responses may be used for temporary, paper-based replacement signs in the fall. The larger student population can then provide input on the signs.
— Edited by Ben Smith
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