Technology troubles affect campus

Thursday, January 17, 2008

A hardware failure caused the KU Outlook Web Access server to go down, leaving thousands of students and University employees without e-mail access the day before the start of the spring semester.

Todd Cohen, director of University Relations, said the hardware failure, which occurred early Wednesday morning, caused many servers to go down. Cohen said the e-mail server was the last thing to be fixed. The e-mail situation was resolved and available to students Wednesday night.

The lack of e-mail access caused problems for many University employees who were preparing for the start of classes.

“It’s a big headache; coordinating classes, getting the syllabus out,” Dorian Sobel, administrative assistant in the department of English said. “It’s more of an issue for people in the department,” Sobel said. “There’s one person here who can’t get anything done without e-mail.”

Cohen said the cause for the hardware failure had not been determined.

“Just like with your car, sometimes things just stop working,” Cohen said.

Tammara Durham, director of the University Advising Center, said the center also experienced problems. The advising center relies on KU Outlook Web Access to schedule advising appointments.

“Students have been great about coming in and scheduling appointments,” Durham said.

The University Daily Kansan Advertising Department also experienced problems. Jon Schlitt, Sales and Marketing Adviser at the Kansan, said the Kansan lost use of a storage server and had trouble running the classified advertisements.

Cohen said the hardware failure had nothing to do with the new home page on the KU Web site.

The failure did not affect the enroll and pay page on the University Web site, which allows people to enroll in classes and manage their financial and academic records.

“It’s sort of an e-mail free holiday,” Cohen said. “Hopefully people took it that way.”

— Edited by Sasha Roe

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