Thursday, September 9, 2010
Student Success, the University’s student services organization, is looking to create some more success of its own.
This summer, Marlesa A. Roney, the vice provost for Student Success, initiated changes in more than 20 of Student Success’ departments. A realignment placed all of its deparments within three areas — advising and academic support; health and wellness; and recruitment, scholarships and financial aid. Before, each department acted more like a separate entity.
With the reorganization, Student Success hopes to strengthen its presence among struggling students and help meet Chancellor Bernadette Gray-Little’s goals of increased retention and graduation rates. Jeffrey Vitter, provost and executive vice chancellor, said Student Succes would use data-based, real time programs — such as an early alert system run by faculty members — to help achieve this.
Under the early alert system, once a faculty member recognized a student had a problem — for example, if the student had poor attendance or came to class smelling of alcohol — they would notify Student Success, which would then reach out to the student, assess the problem and find a solution.
Lori Reesor, associate vice provost and head of the advising and academic support deparment, said they would ask the referred students, for example, if they had thought about tutoring or using other Student Success services.
Notification about holds is another service that Roney said Student Services would like to improve. Roney said they would like to implement an e-mail notification system, for example, to let a student know well in advance about parking or tuition holds so they could take care of the problems before enrollment.
Student Success also took a more hands-on approach at the beginning of the school year to strengthen its student presence.
During the first weeks of school, Brenda Maigaard, assistant vice provost for Financial Aid and Scholarships, organized help desks near Strong Hall to create a point of contact as students entered the building.
“During those 10 business days, University representatives assisted 2,468 students,” Maigaard said.
Maigaard said students asked questions about class locations, directions to various building on campus and for general assistance, such as where to go for academic advising, financial aid, enrollment and paying a bill.
Sam Shelton, a freshman from Olathe, said he found the information useful.
“It was really helpful because they told me where to go so I wouldn’t be wandering around for hours,” Shelton said.
Reesor said more effective marketing could also go a long way toward achieving a greater Student Success presence. She said she often heard from seniors that they didn’t know about various services and that there seemed to be a disconnect between what Student Success offered and the amount of students who took advantage of those resources.
— Edited by Dana Meredith
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